Terms of service
TERMS OF SERVICE
Effective Date: September 3, 2026
Welcome to MiniVerse Play. These Terms of Service (“Terms”) establish the conditions that apply when you visit our online store, browse or purchase merchandise, submit information, communicate with us, or otherwise use our website and related services.
Throughout these Terms, “MiniVerse Play,” “we,” “us,” and “our” refer to MiniVerse Play. “You,” “your,” “customer,” and “user” refer to any individual accessing or using our online store.
By using our website or placing an order, you acknowledge that you have read and agree to these Terms together with the additional store policies referenced below.
1. OUR ONLINE STORE
MiniVerse Play provides an online retail environment where customers may explore products, review product information, place orders, make payments, and communicate with us regarding purchases.
Our website is intended for lawful shopping and informational purposes.
You may not use the store in connection with fraud, unauthorized transactions, harmful activity, or conduct prohibited by applicable law.
2. ELIGIBILITY TO MAKE PURCHASES
Purchases must be made by individuals who have the legal capacity required to enter into the applicable transaction.
If you have not reached the age of majority where you reside, you should use our store only with the involvement or authorization of a parent or legal guardian where required.
Products intended for children should be selected and purchased by an appropriate responsible adult.
3. CHILDREN'S AND PLAY PRODUCTS
MiniVerse Play may offer toys, games, play products, children's accessories, educational items, creative activities, gifts, or related merchandise.
Product suitability may depend on factors such as:
Age;
Developmental stage;
Product dimensions;
Intended use;
Required skills;
Included components; and
Manufacturer recommendations.
Parents, guardians, and caregivers should review the applicable product information before allowing a child to use an item.
4. AGE RECOMMENDATIONS
Age recommendations displayed on product pages or packaging are intended to help customers select appropriate merchandise.
These recommendations should not be interpreted as a substitute for responsible adult judgment and supervision.
Customers should consider a child's individual abilities, developmental stage, and the specific characteristics of the product.
Manufacturer warnings and age restrictions should always be followed.
5. SMALL PARTS AND COMPONENTS
Some products may contain small pieces, detachable components, packaging materials, batteries, fasteners, cords, or other parts that may not be appropriate for young children.
Customers should carefully review product warnings before use.
Packaging materials that are not intended for play should be removed and appropriately discarded or stored away from children.
Products containing small components should not be provided to children below the applicable recommended age.
6. ADULT SUPERVISION
Certain toys, games, craft products, activities, or accessories may require adult assembly, assistance, or supervision.
A responsible adult should provide supervision whenever required by:
Product instructions;
Safety warnings;
The child's age;
The nature of the activity; or
Reasonable safety considerations.
Customers are responsible for using purchased merchandise consistently with applicable instructions.
7. ASSEMBLY AND INSTRUCTIONS
Products requiring assembly should be assembled according to the instructions supplied with the merchandise.
Adult assembly should be used whenever indicated.
Before allowing a child to use an assembled product, the responsible adult should reasonably check that components are properly secured and that the item does not show obvious signs of damage.
Instructions and safety information should be retained where practical for future reference.
8. PRODUCT INSPECTION AND CONTINUED USE
Customers should inspect children's merchandise periodically where appropriate.
Use should be discontinued if a product becomes broken, materially damaged, excessively worn, unstable, or otherwise appears unsuitable for continued safe use.
Any repair or replacement component should be appropriate for the particular product and used according to applicable manufacturer guidance.
9. PRODUCT INFORMATION
We make reasonable efforts to provide useful information about merchandise available through MiniVerse Play.
Product listings may contain:
Photographs;
Product descriptions;
Dimensions;
Materials;
Included components;
Age recommendations;
Assembly information;
Care instructions; and
Other relevant specifications.
Customers should review the complete applicable listing before purchasing.
10. PRODUCT IMAGES AND COLORS
We aim to display merchandise accurately.
Actual colors, patterns, finishes, packaging, proportions, or other visual details may vary somewhat because of photography, lighting, display settings, manufacturing variations, or packaging updates.
Accessories or decorative items shown in photographs are not included unless identified as part of the applicable product.
11. PRODUCT AVAILABILITY
Merchandise remains subject to available inventory.
Adding a product to a shopping cart does not permanently reserve that product.
MiniVerse Play may reasonably:
Adjust inventory;
Limit purchase quantities;
Discontinue merchandise;
Introduce new products; or
Update available collections.
If a paid item becomes unavailable before fulfillment, we will process any refund due.
12. PRICES
Prices displayed through our online store may change for future transactions.
Customers will have an opportunity to review the applicable purchase total before completing payment.
The checkout total may include:
Product prices;
Applicable taxes;
Shipping charges;
Promotional discounts; and
Other amounts disclosed before payment.
13. PROMOTIONAL OFFERS
MiniVerse Play may periodically provide sales, promotional codes, special pricing, or other offers.
Each promotion may have separate conditions concerning:
Eligible merchandise;
Minimum order amounts;
Redemption periods;
Customer eligibility;
Usage limits; or
Combination with other discounts.
Expired, altered, duplicated, fraudulent, or otherwise unauthorized promotional use may be rejected.
14. WEBSITE AND LISTING ERRORS
We make reasonable efforts to maintain accurate product, pricing, inventory, and promotional information.
However, occasional errors may occur.
If we identify a genuine material error affecting an unfulfilled transaction, we may correct the information, contact the customer, or cancel the affected item where appropriate.
If a paid item is canceled, any applicable refund will be issued.
15. SUBMITTING AN ORDER
Completing checkout constitutes a request to purchase the selected merchandise.
An automated confirmation generally indicates that our system has received your order.
It does not necessarily constitute final acceptance of every item or guarantee fulfillment.
Orders may be subject to reasonable verification before processing.
16. ORDER REVIEW
We may review an order for legitimate purposes including:
Inventory confirmation;
Payment authorization;
Billing verification;
Delivery information;
Purchase quantities; and
Fraud or security prevention.
We may contact you if additional information is reasonably necessary to process the transaction.
17. ORDER ACCEPTANCE, HOLDS, AND CANCELLATIONS
MiniVerse Play may decline, hold, or cancel an order where a legitimate operational, security, inventory, payment, or legal reason exists.
Examples may include:
Product unavailability;
Failed payment authorization;
Material pricing errors;
Incomplete customer information;
Reasonable fraud concerns;
Unauthorized payment activity;
Delivery restrictions; or
Applicable legal requirements.
If we cancel a paid transaction, any amount owed will be refunded.
18. CUSTOMER INFORMATION
Customers are responsible for entering complete and accurate information when ordering.
Please verify your:
Name;
Email address;
Telephone number where requested;
Billing information;
Shipping address; and
Payment details.
If you discover an error after submitting your order, contact us promptly.
We may attempt to correct eligible information, but changes cannot be guaranteed once fulfillment has progressed.
19. PAYMENT AUTHORIZATION
Available payment methods will be presented during checkout.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charge.
Payment processing may be performed by independent financial institutions or payment service providers.
Orders may be delayed, declined, or canceled if valid payment authorization cannot be obtained.
20. TRANSACTION SECURITY
We may use reasonable security procedures intended to identify fraudulent or unauthorized transactions.
Orders presenting unusual activity may be temporarily reviewed.
Customers must not knowingly:
Provide false billing information;
Use payment credentials without authorization;
Impersonate another purchaser;
Manipulate transaction information; or
Circumvent security measures.
21. SHIPPING
Shipping conditions are governed by our separate Shipping Policy.
That policy may provide information regarding:
Order processing;
Available shipping methods;
Shipping charges;
Estimated delivery periods; and
Geographic service areas.
Customers should review the Shipping Policy before completing an order.
22. DELIVERY ESTIMATES
Unless expressly identified as guaranteed, delivery timeframes are estimates.
Actual delivery may be affected by carrier operations, holidays, severe weather, transportation disruptions, seasonal demand, incorrect addresses, or other circumstances outside our reasonable control.
Please contact us if your shipment experiences a significant delivery problem.
23. SHIPPING ADDRESS RESPONSIBILITY
Customers are responsible for providing a complete and accurate shipping address.
If you discover an address error after ordering, contact MiniVerse Play promptly.
We may attempt to make a correction before shipment, but address changes cannot be guaranteed once fulfillment or carrier processing begins.
24. ORDER CHANGES
Requests to modify a product, quantity, shipping detail, or other order information should be made as soon as possible.
Our ability to complete a modification depends on the current fulfillment status.
Some changes may no longer be possible after an order has been prepared for shipment.
25. ORDER CANCELLATION REQUESTS
Customers may request cancellation before an order reaches a processing stage where it can no longer reasonably be stopped.
A cancellation request does not guarantee that fulfillment can be interrupted.
If the order has already shipped, applicable options will generally be determined under our Return & Refund Policy.
26. RETURNS, EXCHANGES, AND REFUNDS
Our separate Return & Refund Policy establishes the conditions applicable to eligible returns, exchanges, refunds, and product-related claims.
That policy may address:
Return periods;
Eligible merchandise;
Required product condition;
Packaging requirements;
Return procedures;
Excluded products; and
Refund processing.
Nothing in these Terms is intended to restrict mandatory consumer rights available under applicable law.
27. OPENED OR USED PLAY PRODUCTS
For safety, hygiene, completeness, or resale-condition reasons, return eligibility for certain toys, games, craft products, or children's merchandise may be affected after packaging has been opened or the item has been used.
Products containing multiple pieces may need to be returned complete where required by our Return & Refund Policy.
Any restrictions will apply subject to applicable consumer law.
28. DAMAGED, DEFECTIVE, OR INCOMPLETE PRODUCTS
Please inspect your order after delivery.
If merchandise arrives damaged, defective, incomplete, or materially different from what you ordered, contact us promptly.
We may request reasonable supporting information, including photographs or details concerning the issue, to help evaluate the request.
Available remedies will be determined according to our policies and applicable law.
29. PRODUCT RECALLS AND SAFETY NOTICES
If we become aware of an applicable safety notice, recall, or other material product-safety matter requiring customer action, we may take reasonable steps consistent with applicable requirements.
Customers should follow applicable recall or safety instructions associated with merchandise they have purchased.
Nothing in these Terms limits obligations or remedies that apply under product-safety law.
30. CUSTOMER ACCOUNTS
If customer account functionality is available, you are responsible for maintaining reasonable security over your account credentials.
You should not knowingly permit unauthorized access.
Please contact us if you believe your account has been compromised.
We may temporarily restrict account access where reasonably necessary to investigate security concerns.
31. PRIVACY
Our handling of personal information is governed by our Privacy Policy and applicable privacy requirements.
That policy provides additional information concerning how personal information may be collected, used, retained, disclosed, and protected.
Please review our Privacy Policy when using the MiniVerse Play store.
32. INTELLECTUAL PROPERTY
Our website may contain photographs, illustrations, graphics, product descriptions, logos, branding, layouts, designs, trademarks, and other materials protected by intellectual property laws.
These materials may belong to MiniVerse Play or applicable licensors, manufacturers, suppliers, or other rights holders.
Accessing our store does not transfer ownership of these materials to you.
33. USE OF STORE MATERIALS
Customers may view store materials for ordinary personal shopping and informational purposes.
Unless separately authorized or otherwise permitted by law, protected content may not be commercially reproduced, republished, modified, distributed, sold, licensed, or otherwise exploited.
MiniVerse Play branding may not be used in a manner that falsely represents sponsorship, partnership, approval, or affiliation.
34. REVIEWS AND USER SUBMISSIONS
Where functionality is available, customers may submit reviews, comments, photographs, suggestions, or other content.
You are responsible for ensuring that you possess the rights necessary to submit such material.
Submissions must not knowingly:
Infringe another person's rights;
Unlawfully disclose private information;
Contain malware or harmful code;
Include fraudulent or materially deceptive claims;
Contain unlawful threats or harassment; or
Otherwise violate applicable law.
We may moderate or remove content where reasonably necessary.
35. THIRD-PARTY SERVICE PROVIDERS
MiniVerse Play may rely on independent providers for functions such as website technology, payments, analytics, communications, fulfillment, and shipping.
These providers may maintain their own contractual terms and privacy practices.
To the extent permitted by applicable law, MiniVerse Play is not responsible for independent third-party conduct outside our reasonable control.
36. EXTERNAL LINKS
Our website may contain links to websites or services operated by third parties.
Providing an external link does not necessarily mean that MiniVerse Play owns, controls, endorses, or guarantees the third party.
Customers should review applicable external terms and privacy practices before using third-party services.
37. PROHIBITED CONDUCT
Customers and visitors must not use our website to:
Commit fraud or other unlawful activity;
Attempt unauthorized system or account access;
Circumvent security protections;
Introduce malware, viruses, or harmful code;
Intentionally disrupt store functionality;
Unlawfully collect personal information;
Infringe intellectual property or privacy rights;
Provide deceptive transaction information; or
Assist another person in prohibited conduct.
Material misuse may result in restriction or termination of access.
38. WEBSITE AVAILABILITY
We aim to maintain reliable access to MiniVerse Play, but continuous or error-free operation cannot be guaranteed.
Website functionality may occasionally be affected by maintenance, technical failures, updates, cybersecurity measures, network disruptions, or third-party service interruptions.
We may temporarily modify or suspend functionality where reasonably necessary.
39. CHANGES TO OUR PRODUCT RANGE
Our product selection and website services may evolve.
MiniVerse Play may introduce, revise, replace, or discontinue merchandise, collections, or website features.
Previous availability of an item does not create an obligation to continue offering that product.
Completed transactions remain subject to applicable customer rights and obligations.
40. WARRANTIES AND DISCLAIMERS
To the maximum extent permitted by applicable law, our website and digital services are provided on an “as available” basis.
We do not guarantee that every website feature will operate continuously or without technical errors.
Certain merchandise may carry separate manufacturer warranties where applicable.
Nothing in these Terms excludes statutory warranties, consumer guarantees, product-safety rights, or protections that cannot lawfully be excluded.
41. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, MiniVerse Play will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of our website or services where such liability may legally be limited.
Any limitation applies only to the extent permitted by applicable law.
Nothing in these Terms excludes or restricts liability, statutory rights, or consumer remedies that cannot legally be excluded or restricted.
42. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify MiniVerse Play against reasonable third-party claims, losses, liabilities, damages, and expenses resulting from your unlawful use of our services, material violation of these Terms, or infringement of another person's legal rights.
This provision does not transfer responsibility to you where applicable law requires MiniVerse Play to remain responsible.
43. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or severed only to the extent necessary.
The remaining provisions will continue to apply.
44. TERMINATION OF ACCESS
You may discontinue use of our store at any time.
MiniVerse Play may restrict or terminate access where reasonably necessary because of fraud, unlawful activity, material misuse, significant security concerns, or substantial violations of these Terms.
Provisions intended by their nature to survive termination will remain effective to the extent permitted by law.
45. OTHER STORE POLICIES
These Terms should be read together with our applicable:
Privacy Policy
Shipping Policy
Return & Refund Policy
Those policies supplement these Terms and establish more detailed conditions concerning their respective subject areas.
46. ENTIRE AGREEMENT
These Terms together with the applicable policies incorporated into them constitute the agreement governing use of the MiniVerse Play online store and purchases made through it.
Our failure to enforce a particular provision on one occasion does not automatically waive our ability to enforce that provision later.
47. GOVERNING LAW
These Terms are governed by applicable laws of the United States and, where applicable, the laws of the State of Maryland.
Nothing in these Terms is intended to waive, reduce, or eliminate mandatory consumer protections, product-safety requirements, or other rights available under applicable law.
48. CHANGES TO THESE TERMS
MiniVerse Play may revise these Terms periodically to reflect changes in our products, website functionality, operations, technology, policies, or applicable legal requirements.
Updated Terms may be published through our website with a revised effective date.
Where applicable law requires additional notice or consent for a material change, we will comply with those requirements.
49. CONTACT MINIVERSE PLAY
If you have questions concerning these Terms of Service, your order, our merchandise, or use of the MiniVerse Play online store, please contact us using the information below.
Shop Name: MiniVerse Play
Address: 10579 Campus Way S, Upper Marlboro, MD 20774, United States
Phone: +1 240-676-9300
Email: huyen37dcng@gmail.com