Shipping policy
Shipping Policy
Last Updated: September 3, 2026
At MiniVerse Play, we want every customer to understand how their order moves from checkout to delivery. This Shipping Policy explains our shipping territory, delivery choices, applicable charges, estimated transit periods, and procedures for situations that may arise while an order is in transit.
1. U.S. Shipping Coverage
MiniVerse Play currently fulfills orders within the United States only.
We do not provide international shipping. Orders requiring delivery to destinations outside the United States cannot be shipped under our current delivery program.
Customers must enter a complete and valid U.S. shipping address when completing checkout.
2. Delivery Methods
We currently provide two shipping options for eligible domestic orders:
Express Shipping
Estimated delivery: 1–2 business days
Rate: $15.00
Express Shipping is available for customers who prefer an expedited delivery service.
Standard Shipping
Estimated delivery: 3–5 business days
Rate: $8.00
Standard Shipping becomes free when the qualifying order total reaches $70.00.
3. Free Shipping for Qualifying Purchases
MiniVerse Play offers FREE Standard Shipping on orders of $70.00 or more.
For qualifying orders:
Minimum order value: $70.00
Shipping method: Standard Shipping
Estimated delivery: 3–5 business days
Shipping cost: FREE
Orders under $70.00 are charged the regular $8.00 Standard Shipping fee.
If Express Shipping is selected, the $15.00 Express Shipping charge applies even when the order qualifies for free Standard Shipping.
4. Shipping Rates Overview
Our current shipping structure is:
Express Shipping — 1–2 business days — $15.00
Standard Shipping — 3–5 business days — $8.00
Standard Shipping for $70.00+ orders — 3–5 business days — FREE
The applicable delivery method and shipping charge will be presented at checkout before payment is finalized.
5. From Order Placement to Shipment
Once an order is received, MiniVerse Play may need time to review the order details, prepare the products, package the merchandise, and transfer the shipment to the appropriate carrier.
This preparation period is separate from carrier transit time. The estimated 1–2 business days for Express Shipping and 3–5 business days for Standard Shipping generally apply after the package has been processed and accepted by the carrier.
Orders submitted on weekends or recognized holidays may begin processing on the next business day.
6. How We Calculate Delivery Estimates
Business days generally refer to Monday through Friday and exclude Saturdays, Sundays, and applicable holidays.
Delivery timeframes provided in this policy are estimates and are not guaranteed arrival dates.
Transit times may be affected by weather conditions, carrier network interruptions, transportation issues, holiday demand, increased parcel volume, or other events outside the reasonable control of MiniVerse Play.
7. Address Accuracy
Customers are responsible for reviewing their delivery information before submitting an order.
Please make sure the following details are complete and correct:
Recipient's full name
Street address
Apartment, suite, or unit number when applicable
City
State
ZIP code
An inaccurate or incomplete address may result in delayed delivery, unsuccessful delivery attempts, or a package being returned to sender.
If you identify an address error after placing an order, please contact MiniVerse Play promptly. We will make reasonable efforts to assist before shipment, but we cannot guarantee address changes after fulfillment has begun.
8. Tracking Your Delivery
When tracking services are available, tracking details may be provided after the order has been dispatched.
A newly created tracking number may not display shipment movement immediately. Carriers may require additional time to receive the package and complete their initial scan.
Once tracking becomes active, the carrier's tracking system generally provides the latest available information regarding shipment progress.
9. Delays Outside Our Control
Although we aim to maintain reliable delivery estimates, some circumstances may cause shipments to arrive later than expected.
Possible causes include:
Severe weather
Transportation disruptions
Carrier network interruptions
Holiday shipping volumes
Unexpected operational issues
Other circumstances outside our reasonable control
If your package appears to be substantially delayed, contact MiniVerse Play with your order information. We will review the available tracking details and provide reasonable assistance.
10. Undeliverable and Returned Orders
A package may be returned to MiniVerse Play if the carrier cannot successfully complete delivery.
This may occur because of inaccurate address information, missing apartment or unit details, an incomplete address, or unsuccessful delivery attempts.
If your shipment is returned as undeliverable, please contact us to discuss the available next steps.
Additional shipping fees may apply when reshipment is necessary because incorrect or incomplete delivery information was originally supplied by the customer.
11. Package Shows Delivered but Cannot Be Found
If tracking indicates Delivered but you cannot locate the package, please check the mailbox, porch, entrance, reception area, parcel room, or other secure locations around the delivery address.
You may also wish to check with household members, neighbors, building management, or the applicable shipping carrier.
If your package remains missing, please contact MiniVerse Play with your order details so we can review the available delivery information and provide reasonable assistance.
12. Damage During Shipment
Customers should inspect their packages and products promptly after delivery.
If your order appears to have been damaged while in transit, contact MiniVerse Play as soon as possible. We recommend keeping the original packaging materials and taking clear photographs showing the condition of both the package and affected merchandise.
Eligible requests for returns, refunds, exchanges, or replacements may also be handled according to our Return & Refund Policy.
13. International Delivery Restriction
MiniVerse Play does not offer international shipping.
Our current delivery services are restricted to eligible addresses within the United States. Orders requiring shipment outside the U.S. cannot be fulfilled.
14. Changes to This Shipping Policy
MiniVerse Play may update this Shipping Policy periodically to reflect changes in shipping rates, delivery methods, carrier arrangements, fulfillment practices, or other operational requirements.
The latest version will be published through our online store with the applicable revision date.
Contact Information
For questions about shipping rates, estimated delivery times, tracking, or an existing shipment, please contact us:
MiniVerse Play
Address: 10579 Campus Way S, Upper Marlboro, MD 20774, United States
Phone: 240-676-9300
Email: huyen37dcng@gmail.com